www.therubz.com is owned and operated by The Rubz ApS; VAT no.: DK36038624; address: The Rubz ApS, Kongens Tvaervej 5, DK-2000 Frederiksberg, Denmark; telephone: (+45) 71 99 90 55; email: firstname.lastname@example.org
Ordering and payment
www.therubz.com is open 24/7; hence you will nearly always be able to make purchases. There are, however, occasions where the shop is closed for maintenance.
In order to make purchases at www.therubz.com you must be at least 18 years of age and have a valid payment card that we accept. If you have not turned 18 yet, you can still purchase goods if you have obtained your guardian's consent or otherwise have the legal right to make the purchase.
You simply select the goods you wish to purchase and place them in the ‘shopping cart’. You can correct the contents of the shopping cart up to the point when you actually place the order, and you can review its contents and the prices for the goods on a running basis.
Any possible extra payments, for example for freight and payment card fees will only first be calculated immediately before you are ready to pay.
When you are ready to place the order, please click on ‘ORDER’, where you enter your name, address, email, telephone number, form of payment and choose the form of delivery.
You can change the content of the shopping cart all the way up to when you confirm your purchase by pressing the button ‘TO PAYMENT’. Your order is then transmitted to www.therubz.com.
For in-stock order items, your credit card is charged during checkout.
For pre-orders, We will charge your card when your item is ready to be shipped. For In Stock items, that's usually the same day or the day after. For items you have pre-ordered, we won't charge your card until the item is available to ship.
You can use the following payment methods in our E-store:
- American Ekspress
At present, we ship worldwide.
Orders issued before 10:00 am on Monday through Friday will be shipped within 1-3 working days.
Delivery will occur on Monday through Friday at the address you gave when you placed the order. Note that we deliver to private and company addresses.
All deliveries must be signed for when receiving them. It does not need to be yourself who signs for it. It could be another person at the same address (for example, a family member) or a neighbour, who signs the receipt for the package.
Note that you are responsible for those products that you have ordered, once the delivery has been carried out. If the package appears to be damaged, we ask that you refuse to take delivery of it.
You are responsible for examining your goods for any possible defects and for notifying us of any possible defects in them. If it turns out that one or more of the goods are defective, or an item is missing from the delivery, or one or more things are incorrect in relation to your order, then you have the possibility to return your defective goods, and we then will repay the purchase price and all delivery costs.
Acknowledgement of receipt of order and order confirmation
When you have ordered an item from us, you will receive an acknowledgement of our receipt of your order. However, a binding purchase agreement has only first been established, when you have received an order confirmation from us.
14-day right of withdrawal
When you make a web purchase at www.therubz.com you normally have a 14-day right to change your mind, during which you can notify us that you are withdrawing from the purchase and then return the goods concerned to us.
Some goods are not encompassed by the right of withdrawal, and this will appear during the course of the ordering.
The right of withdrawal runs from the day that you have received the goods. If the deadline expires on a Danish public religious holiday, a Saturday, Danish Constitution Day or the days of Christmas Eve or New Year's Eve, then the deadline is extended to the following working day. In the event there are several different goods that have been ordered together in one order, but which have been delivered individually, or a good that has been delivered in several shipments, then the period runs from your receipt of the last good or shipment.
After receiving them, you must only handle the goods in a manner allowing you to establish the type of good, its properties and manner in which it functions.
For some goods there is no right of withdrawal. You can also lose your right of withdrawal. If there are goods, for which the withdrawal right does not apply, we will state so in the order confirmation, for example due to the nature of the good, or how you could forfeit your withdrawal right by breaking seals.
In order to exercise the right of withdrawal, you must notify us in an unambiguous declaration of such at the latest 14 days after receiving the good. You can use the following example of a standard form for the right of withdrawal if you wish to withdraw from your purchase.
Example of withdrawal form:
(Complete and return this form only if you wish to withdraw from your purchase)
- To the Rubz, Kongens Tvaervej 5, DK-2000 Frederiksberg, Denmark, e-mail: email@example.com.
- I hereby give notice, that I want to withdraw from my contract of purchase of the following goods,
- Ordered on (date):
- Order number:
- Name of consumer(s)
- Full address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper),
If you withdraw from your purchase, the goods must be returned back to:
The Rubz ApS
Kongens Tvaervej 5
When returning goods, you must make sure that the goods are properly packed. You are, in fact, responsible for the package/goods until we receive them. So keep your receipt from the post office as well as any possible track and trace number.
When you withdraw, you yourself must pay the expenses for returning the goods. If you have a ‘free return label’ you should place this on the package and make use of it.
We expect you to send the goods as quickly as possible after you have given us notice of your withdrawal, and you must send them back at the latest 14 days after you have withdrawn.
Note! We do not accept packages sent COD.
Documentation for your purchase and return form
You must attach a copy of the order confirmation or other documentation for your purchase. In addition, it would ease our processing if you enclosed a filled-in return form, which is shown above.
When we receive your shipment, we will check it, and you will be paid back the amount you paid to us for the purchase.
The amount will always be transferred to the same means of payment that you paid for the purchase with. If, for example, you paid with a card, the purchase amount will be reversed to the payment card you used when making the purchase.
- You can lose the amount of your purchase, in full or in part. This happens because the value of the good has deteriorated, because:
- you have actually used the item
- it has been damaged while you were responsible for it
- you handled the items in a manner other than what was necessary in order to establish the type of good, its properties and manner in which it functions
- You have not followed the limitations in the right of withdrawal that follow from the seals, type of good, etc.
Complaints – if there is something wrong with the good
Your purchase is encompassed by the Danish Sale of Goods Act, including its rules for deficiencies. This means that you can either have a defective item repaired, replaced, your money returned or a discount applied to the price, all depending upon the specific situation involved.
It is of course a requirement that the complaint be justified, and that the deficiency did not arise in consequence of erroneous use of the product or other damaging behaviour.
You must contact us within a ‘reasonable period of time’.
You must make the complaint within a ‘reasonable period of time’ after you have detected the deficiency in the good. We recommend that you submit complaints as quickly as possible, and within 2 months after the problem were discovered.
You can submit complaints by contacting us via email at firstname.lastname@example.org or by telephone at (+45) 71 99 90 55.
Depending upon the specific situation involved, you may receive further instructions.
The item should be sent to:
The Rubz ApS
Kongens Tvaervej 5
When you return the good, we request that you state in as much detail as possible about what the problem is. This makes our review of the matter easier, and minimises our processing time for the complaint.
For a justified complaint, we will refund reasonable freight costs
If the complaint is justified, we will of course refund your reasonable freight costs of sending the item back to us. If not, then you yourself must defray all expenses for transport, including our freight costs for returning the item to you after examining it.
Remember that the good should always be sent in proper packaging and to obtain a receipt when you send it. You yourself in fact bear the responsibility for the package/goods until we receive them. So save the receipt from the post office including the information on freight costs as well as any possible track and trace number.
Note! We do not accept packages sent COD or the like.