Customer Service | The Rubz

The Rubz

Customer Service


If you have questions not answered below, email to:

Terms and conditions:

All orders are processed and send with invoice by mail within 3 to 5 business days, provided that all items are in stock. Should this not be the case, you will be informed by e-mail and the rest of the order will be shipped without the items not in stock. Out of stock items will be billed separately and normally be shipped within 10 days. Any damaged items received can be exchanged.

Returning items

There is a 14-day return policy on all items. For all items you wish to exchange or return, please enclose a copy of the invoice. Return shipping costs will be at your expense.

Please return to:

The Rubz
Kongens Tvaervej 5
DK-2000 Frederiksberg


The Rubz accepts the following credit/debit cards: Dankort, Visa, Visa Electron, Mastercard.

Your credit card will not be charged until your order leaves our warehouse.


Your package will arrive in Denmark within 3 to 5 business days. For European countries within 5 business days. Other countries within 7 business days.

All prices are including Danish VAT

Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: 'on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us: the Rubz, Kongens Tvaervej 5 DK-2000 Frederiksberg, Denmark, e-mail:, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To the Rubz, Kongens Tvaervej 5, DK-2000 Frederiksberg, Denmark, e-mail:

- I hereby give notice, that I want to withdraw from my contract of purchase of the following goods,

- Ordered on (date):____________________ and received on (date):____________________

- Order number:_________________________

- Name of consumer(s),____________________________________________________

- Full address of consumer(s),__________________________________________________________

- Date________

- Signature of consumer(s) (only if this form is notified on paper),_____________________________

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